Ensure High-Quality Food Delivery in Hospitals

When we think about hospitals and other healthcare facilities, we typically refer to bedside manner, quality of care, skilled surgeons, and maybe a few other medical-related factors that contribute to overall patient reviews of the operation. While these are all important, for sure, there’s one factor outside of what we traditionally think of as “healthcare” that contributes just as much — foodservice.

According to the most recent healthcare survey from Foodservice Director, there are many emerging trends in healthcare foodservice that will determine the overall health of the operation itself. While not all of these are directly related to patient dining (families and visitors are also a vital part of a hospital’s foodservice program), in-room meal service plays a critical role in patient satisfaction ratings.

Before we get into the details on high-quality food delivery to patient rooms, let’s talk about why it’s important and why satisfaction ratings mean more than just reviews and stars. The reality is, hospitals and other healthcare providers can receive significant reimbursements based on how they are rated, and how they are rated is impacted by the quality of food in a big way.

The Challenges to Patient Satisfaction — And a Solution

Providing patients in the healthcare environment with a peaceful, healthy recovery is important. That includes non-disturbing features to allow patients to rest while also being nourished. Healthcare foodservice programs are becoming more and more chef-driven. Great care goes into sourcing local ingredients, and chefs devise menus with quality and variety in mind. In many cases, quality is created in the kitchen. The issue becomes preserving it en route to the patient bedside.

Carter-Hoffmann’s Hospitality Series Performance Tray Delivery and Room Service Carts have Ultra-Quiet sound dampening features, such as sound dampening caster pads so that patients aren’t disturbed when it’s mealtime. A wrap-around bumper protects the cart to ensure durability and protect the cart and facility walls while a hinged door with magnetic closure provides a quieter seal. There’s also a marine edge to contain spills to prevent potential accidents.

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